Literacy Desk

What should employees know before using ChatGPT?

Before using ChatGPT at work, employees should know six things: whether the tool is allowed, what data must not be entered, that answers can be wrong, when to verify, whether the output could harm someone, and when a human must review it.

The 6-question check

  • Am I allowed to use this AI tool?
  • Am I sharing confidential or personal information?
  • Could the answer be wrong?
  • Do I need to verify the result?
  • Could this output negatively affect another person?
  • Should a human review this before it is used?

The most common mistakes

  • Pasting customer data into a personal account
  • Using invented statistics or sources in client documents
  • Sending AI-drafted messages without reading them
  • Treating a confident answer as a correct one

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